When travel plans change.
Discuss changes or cancellation with our team as early as possible.
Check the terms for your booking
Submitting an enquiry does not create a confirmed booking. You may ask the team to withdraw or update an enquiry before a booking is agreed.
After a booking is confirmed
Cancellation charges, date-change conditions, deposit treatment and refund eligibility depend on the written terms supplied for your specific booking. These may vary by vehicle, dates, notice period and third-party commitments. Ask for the applicable conditions before paying.
Requesting a change or cancellation
Contact the team through the Contact page as soon as your plans change. Provide your name, travel date and enquiry or booking reference. Request written acknowledgement of the cancellation or revised arrangement.
Refunds
The team will explain any eligible refund, applicable deductions and expected processing arrangements under the agreed booking terms. This website does not automatically calculate cancellation penalties or process refunds.
Operator changes or disruption
If availability or travel conditions affect a confirmed journey, contact the team to discuss the options under your booking agreement and applicable requirements. Replacement arrangements or date changes require mutual confirmation.